FAQ
Clear answers about shipping, returns, and support
How long will my order take to arrive?
We process all orders within 1–2 business days, Monday to Friday. Once dispatched, delivery typically takes 3–6 business days. So from placing your order to receiving it, you're looking at roughly 4–8 business days in total.
Is shipping free?
Yes — we offer free standard tracked shipping on every order. A tracking code is included with all shipments so you can keep an eye on your package from the moment it leaves us.
Do you deliver outside the US?
We do. We currently ship to the United States, Australia, Canada, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, and Spain.
Who handles the delivery?
We work with USPS, UPS, and FedEx. The carrier assigned to your order will depend on your delivery location and service availability at the time of dispatch.
How can I track my package?
You'll receive a dispatch confirmation email containing your tracking number as soon as your order ships. You can also check the status of your order at any time using the Track Order page on our site.
What happens if my delivery is delayed?
On rare occasions, delays can occur due to carrier disruptions, adverse weather, peak season volumes, or other factors outside our control. If we become aware of a significant hold-up affecting your order, we'll reach out to let you know as quickly as we can.
I made a mistake with my shipping address — what should I do?
Get in touch with us as soon as you notice. If an order comes back to us because of an incorrect or incomplete address, we'll arrange to resend it once you contact us. Please note that additional shipping fees may apply in this situation.
My tracking shows delivered but nothing has arrived
Once a carrier marks a package as delivered, the order is considered fulfilled on our end. If you're unable to locate your delivery, we'd suggest contacting the carrier directly in the first instance, and then letting us know at support@archer-sterling.com. We'll do what we can to help.
What is your return policy?
We accept returns within 60 days of delivery, provided the items meet the following conditions:
- Brand new and unused
- Not worn or washed
- All original tags still attached
- Returned in the original packaging
- Proof of purchase included
How do I request a return?
Drop us an email at support@archer-sterling.com with your order number and the reason you'd like to return. If your return is approved, we'll send over the instructions and shipping details you need.
Will I get a prepaid return label?
For standard returns such as a change of mind, the cost of return shipping sits with the customer. If your order arrived damaged, faulty, or incorrect, we'll cover the return shipping on our end. We don't issue prepaid labels, so we'd recommend using a tracked postal service. There are no restocking fees on any returns.
Can I swap for a different size or colour?
We don't offer direct exchanges at the moment. The quickest way is to submit a return for the original item and place a fresh order for the size or colour you need.
My order arrived damaged or wrong
Please reach out to us straight away with your order number and photos of the issue if you can. We'll look into it and arrange either a replacement or a refund, whichever suits best.
Can I cancel an order after placing it?
Orders can be cancelled only before they've been sent to our warehouse for fulfilment. Once an order has been packed or dispatched, we're unable to cancel it — but you're welcome to return it once it arrives.
How quickly will my refund come through?
After we receive and inspect your return, we'll let you know whether it's been approved. Approved refunds are processed back to your original payment method within 3–5 business days. Depending on your bank or card provider, it may take up to 7 additional business days for the funds to appear in your account.
If more than 10 business days have passed since your refund was approved, please get in touch with us.
How do I contact the Archer Sterling team?
We're here to help with anything you need:
Email: support@archer-sterling.com Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST