Frequently Asked Questions

We process all orders within 1–2 business days, Monday to Friday. Once dispatched, delivery typically takes 3–6 business days. From placing your order to receiving it, you're looking at roughly 4–8 business days in total.

Yes — we offer free standard tracked shipping on every order. A tracking code is included with all shipments so you can keep an eye on your package from the moment it leaves us.

We do. We currently ship to the United States, Australia, Canada, Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, and Spain.

We work with USPS, UPS, and FedEx. The carrier assigned to your order will depend on your delivery location and service availability at the time of dispatch.

You'll receive a dispatch confirmation email containing your tracking number as soon as your order ships. You can also check the status of your order at any time using the Track Order page on our site.

On rare occasions, delays can occur due to carrier disruptions, adverse weather, peak season volumes, or other factors outside our control. If we become aware of a significant hold-up affecting your order, we'll reach out to let you know as quickly as we can.

Get in touch with us as soon as you notice. If an order comes back to us because of an incorrect or incomplete address, we'll arrange to resend it once you contact us. Please note that additional shipping fees may apply in this situation.

Once a carrier marks a package as delivered, the order is considered fulfilled on our end. If you're unable to locate your delivery, we'd suggest contacting the carrier directly in the first instance, and then letting us know at support@archer-sterling.com. We'll do what we can to help.

We accept returns within 60 days of delivery, provided the items meet the following conditions:

• Brand new and unused
• Not worn or washed
• All original tags still attached
• Returned in the original packaging
• Proof of purchase included

Drop us an email at support@archer-sterling.com with your order number and the reason you'd like to return. If your return is approved, we'll send over the instructions and shipping details you need.

For standard returns such as a change of mind, the cost of return shipping sits with the customer. If your order arrived damaged, faulty, or incorrect, we'll cover the return shipping on our end.

We don't issue prepaid labels, so we'd recommend using a tracked postal service. There are no restocking fees on any returns.

We don't offer direct exchanges at the moment. The quickest way is to submit a return for the original item and place a fresh order for the size or colour you need.

Please reach out to us straight away with your order number and photos of the issue if you can. We'll look into it and arrange either a replacement or a refund, whichever suits best.

Orders can be cancelled only before they've been sent to our warehouse for fulfilment. Once an order has been packed or dispatched, we're unable to cancel it — but you're welcome to return it once it arrives.

After we receive and inspect your return, we'll let you know whether it's been approved. Approved refunds are processed back to your original payment method within 3–5 business days.

Depending on your bank or card provider, it may take up to 7 additional business days for the funds to appear in your account. If more than 10 business days have passed since your refund was approved, please get in touch with us.