Return & Refund Policy
Last Updated: 13 March 2026
At Archer Sterling, we stand behind every piece we sell. If something isn't quite right with your order, our returns and refund process is designed to be simple and hassle-free.
Return Eligibility
We're happy to accept returns within 60 days of your delivery date.
To qualify for a return, items must be:
- New, unused, unworn, and unwashed
- In their original condition
- With all original tags still attached
- In the original packaging
- Accompanied by proof of purchase (such as your order confirmation or receipt)
Returns submitted outside of this timeframe, or items that don't meet the above criteria, may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
- Final sale items
- Personalised or made-to-order products
- Hygiene-sensitive goods (such as underwear)
How to Request a Return
To get started, send an email to support@archer-sterling.com with the following details:
- Your order number
- The reason for your return
- Photos of the item, if it arrived damaged or incorrect
Once we've reviewed and approved your return, we'll send you full instructions on how and where to send it back.
Return Shipping Costs
- For standard returns such as a change of mind, the customer is responsible for covering return postage. If your item arrived damaged, faulty, or incorrect, we will take care of the shipping cost on our end.
- We do not supply prepaid return labels
- We strongly recommend using a tracked shipping service so your return can be confirmed as received
Exchanges
We don't currently process direct exchanges.
If you'd like a different size, colour, or product entirely:
- Contact us at support@archer-sterling.com to arrange a return for the original item
- Once approved, simply place a new order for the item you'd prefer
This approach helps us keep things moving quickly and ensures our stock levels stay accurate.
Damaged or Incorrect Items
If anything arrives damaged, defective, or not as ordered, please get in touch with us right away at support@archer-sterling.com and include clear photos of the problem.
We'll review the situation and work out the best resolution — whether that's a replacement, a full refund, or store credit. Return shipping in these cases is always on us.
Order Cancellations
An order can only be cancelled before it has been processed or shipped. Once it's been packed or dispatched, cancellation is no longer possible — you'll need to wait for delivery and then follow the return process outlined above.
Refund Processing
Once your return arrives and has been inspected:
- We'll let you know whether your refund has been approved or declined
- Approved refunds are issued to your original payment method within 3–5 business days
A couple of things to keep in mind:
- Your bank or card provider may need additional time to process the funds on their end
- If more than 10 business days have passed since approval and you still haven't received your refund, please reach out to us
Get in Touch
If you've got any questions about our returns or refund process, we're happy to help:
Email: support@archer-sterling.com Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST